Privacy Policy

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1. Introduction

Long Lane Garage (“we”, “us”, “our”) is committed to protecting your privacy in line with the UK GDPR. This policy explains how we collect, use, store, and share your personal data when you visit our website or contact us.
 

2. Data Controller

Long Lane Garage
Billings Road, Dalton‑in‑Furness, Barrow‑in‑Furness, Cumbria, LA13 0PF
Phone: 01229 464497 · Email: longlanegarage@yahoo.co.uk

3. Personal Data We Collect

• Contact form entries: name, telephone, email, enquiry details submitted online.

• Communication data: details shared via phone or email about repairs, MOTs, sales, or alloy services.

• Website analytics: IP address, browser/device details, pages visited, session duration collected via cookies.

• Cookies: essential site-functionality cookies and anonymised analytics cookies; no advertising or profiling cookies are used.
   

4. Use of Your Data

We use personal data to:

• Handle enquiries and bookings for services such as repairs, MOT testing, bodywork repairs, used car sales, and alloy services.

• Provide quotes, confirm appointments, and follow-up communication.

• Improve our website functionality using anonymised website analytics.

• Fulfil legal or financial obligations, such as record‑keeping for VAT.
   

5. Legal Basis for Processing

• Contractual necessity: to arrange and deliver requested services.

• Legitimate interests: to run and improve business operations.

• Consent: if you opt-in for follow-up communications.

• Legal obligation: to retain documents for statutory compliance.

6. Data Sharing

We do not sell or rent your data. We may share it with:

• Service providers (e.g., site host, email processor) acting as data processors.

• Regulatory or legal authorities, if required by law.

7. Cookies & Tracking

• Essential cookies: Needed for booking forms and basic site operations.

• Performance cookies: Provide anonymous visitor statistics via tools such as Google Analytics.
  No profiling or advertising cookies are used.
   

8. Data Retention

• Client/service records: Retained up to 7 years per standard business practice.

• Session logs: Deleted after 24 months; aggregated analytics may be retained.

9. Your Rights

Under UK GDPR, you may:

• Access, correct, or request deletion of your data.

• Restrict or object to data processing.

• Withdraw any consent previously given.

• Request portability of your data.

To exercise rights, contact us as above. You may also raise a complaint with the ICO.

10. Security

We implement SSL encryption, secure servers, and limited-access protocols to protect your data, although no system is entirely risk-proof.

11. International Transfers

Your data is processed and stored exclusively within the UK—no international transfers occur.

12. Policy Updates

We may update this policy occasionally. The “Effective Date” will reflect major changes. Continued site use implies acceptance.